A loss of emotional empathy with our patients is also one of the first things to disappear in doctors who burn out through stress, exhaustion and depression. Many doctors and other healthcare workers can still continue to work despite the loss of empathy, of course. But removing genuine caring from a healthcare interaction results in an experience reminiscent to being dealt with by an overwhelmed, undervalued, unhappy airport employee. Upsetting when your flight is delayed, but potentially catastrophic in healthcare. (Medical Independent) >

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